Enabling organizations and teams to spearhead industry transformation

Customer insights illustrate potential opportunities. However, stakeholder perspectives, which include hypotheses, biases, and concerns about the topic, significantly influence the team's willingness and readiness to embrace change. Progress occurs when an aligned and connected vision is achieved at the intersection of these two perspectives.

UX/CX/UI Research & Design

Market Research & Product Strategy

Leadership Management & Alignment

Actionable Deliverables

Measurable Outcomes

SaaS and Omnichannel Expertise

As a seasoned results-driven User Research and Design Team Manager with over 20 years of experience leading cross-functional teams in creating user-centered design solutions, I oversee multiple mid to large scale projects simultaneously while maintaining a cohesive on-brand design system. I demonstrate proven expertise in guiding the development of intuitive, accessible, and innovative products through influential leadership and strategic planning. With a strong background in qualitative and quantitative research methodologies, I am adept at translating complex data into actionable insights, fostering a collaborative environment and ensuring that design strategies are both user-centric and market-relevant. Additionally, I thrive in fast-paced work environments, adapting quickly to changing project requirements and priorities. My effective communication and listening skills ensure that all team members and stakeholders are aligned and well-informed throughout the project lifecycle, driving exceptional outcomes.

Eye Tracking Usability Testing

    • NN/g UX Certification

    • SAFe Agile Certification

    • WCAG/ADA Compliance Certification

    • Scaled Agile SAFe Certification

    • Human Factors International User-Centered Analysis and Conceptual Design

    • NN/g Designing Complex Apps for Specialized Domain

    • NN/g Emerging Patterns in Interface Design

    • NN/g Omnichannel Journeys and Customer Experience

    • NN/g Lean UX and Agile

    • NN/g UX Management

    • Coro Women in Leadership Alumni

    • Carnegie Mellon University Product Development Team Integration

    • Intellectual Property Basics for Product Development

    • User-Centric Research Methodologies

    • User Research Analysis and Synthesis Tools and Techniques

    • Service Design in the Era of Covid

    • Leveraging User Experience Research & Analysis in Sales Cycles

    • World Usability Congress Graz Eye Tracking in Logistics

    • Intellectual Property Basics for Product Development

    • US20080294096 WO/2007/056247 Delivery of Agents Such as Cells to Tissue

    • US20080146913 Thermochromic Devices for Vascular Access Procedures

    • US20080147147 Vein Locating Device for Vascular Access Procedures

    • US20070106208 WO/2007/053779 EP/1942981 CA/2630686

Personal Highlights